Customer Support Associate

We are looking for confident and customer-focused Customer Support Executives to handle international customer interactions through voice calls. The ideal candidate should have excellent English communication skills, a positive attitude, and the ability to understand and resolve customer queries professionally.

• Excellent verbal communication skills in English.
• Good listening and interpersonal skills.
• Ability to communicate confidently with international customers.
• Strong problem-solving and customer-handling skills.
• Basic computer knowledge and typing skills.
• Ability to work under pressure and meet targets.
• Willingness to work in rotational shifts, including night shifts.
• Candidates should be adaptable and comfortable working in a fast-paced environment.
• Handle inbound and/or outbound calls from international customers.
• Understand customer concerns and provide accurate and timely solutions.
• Maintain a professional and friendly tone throughout customer interactions.
• Resolve customer queries, complaints, and service-related issues.
• Follow company policies, processes, and quality standards.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate department when required.
• Meet assigned productivity, quality, and customer satisfaction targets.
• Ensure a high level of customer service during every interaction.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person