Elegance Spa

acts as the primary contact for wellness clients, managing appointment bookings, explaining therapies and packages, and resolving guest feedback. This role blends hospitality, communication, and basic database tracking to ensure a relaxing and seamless client experience.
Job Summary
We are seeking a polite, energetic, and customer-focused Customer Support Executive to join our spa and wellness team. You will handle inbound and outbound client communications, schedule appointments, promote special wellness packages, and maintain positive, long-term client relationships.
Key Responsibilities
<ul>
<li>Appointment Scheduling: Manage, schedule, confirm, and reschedule spa appointments based on therapist availability and client preferences. [1, 2]</li>
<li>Inquiries &amp; Service Promotion: Answer phone calls, WhatsApp messages, and emails to explain spa treatments, wellness packages, memberships, and promotional offers clearly. [1, 2]</li>
<li>Client Relations: Welcome guests or address post-visit feedback, ensuring a warm, calming, and professional tone at all times. [1, 2, 3, 4]</li>
<li>Issue Resolution: Handle guest concerns or complaints patiently and efficiently, coordinating with floor managers when escalations are needed. [1]</li>
<li>Data Management: Maintain accurate client logs, visit histories, preferences, and daily call/booking records in the system or CRM</li>
</ul>
Pay: ₹10,522.81 - ₹34,517.72 per month
Work Location: In person

Customer Support Associate

Customer Support Associate

This job is no longer available

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