Customer Support Associate

Every customer interaction is a chance to make a difference.

We’re looking for a Customer Support Associate to join our Miami team. You’ll be the person customers turn to with questions about orders, accounts, products, or services. The role involves listening carefully, providing clear answers, resolving everyday concerns, and making sure customers feel supported from start to finish.

Where You’ll Make an Impact

• Respond to customer questions by phone, email, chat, or other support channels
• Help with orders, account details, product information, and service-related questions
• Listen to concerns and provide clear, practical solutions
• Follow up on open requests and keep customers informed
• Record customer interactions and update information accurately
• Escalate complex issues to the appropriate team
• Share recurring customer questions and useful feedback with the team
• Work with other departments when a customer issue needs additional support

What We’re Looking For

A strong Customer Support Associate is someone who:

• Communicates clearly and professionally
• Listens carefully before responding
• Is patient, friendly, and respectful
• Can explain information simply
• Pays close attention to customer and account details
• Is comfortable using computers, email, and support systems
• Can stay organized while handling multiple requests
• Takes responsibility for following through
• Is willing to learn and improve

Previous Customer Support Associate, customer service, or support experience is helpful, but not required. A dependable attitude and genuine interest in helping customers are important.

What You’ll Gain

This Customer Support Associate role offers hands-on experience in customer service, communication, problem-solving, and support operations. You’ll learn how to handle real customer needs while working with a team that values patience, reliability, and good service.

If you enjoy working with people, solving problems, and keeping customers informed, we’d be happy to hear from you.

Pay: $17-$21 per hour
Job Type: Full-Time
Location: Miami, FL

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person