Customer Support Associate

Are you a great listener who enjoys solving problems and making people feel heard? Join our team as a Customer Support Associate.

You will be the friendly, reliable point of contact customers count on. Every conversation is a chance to find the right answer, create a smooth experience, and turn a question into a win.

What you will do

You will connect with customers, solve problems, and keep every interaction clear, helpful, and positive.

• Respond to customer questions with care and confidence
• Listen closely to understand each customer’s needs
• Provide accurate information about products, services, orders, or accounts
• Guide customers toward clear solutions
• Document customer interactions and important details
• Follow up when needed to keep issues moving forward
• Partner with teammates to solve more complex questions
• Learn new tools, processes, and product information
• Help identify ways to make the customer experience even better

What makes you a great fit

You do not need to know every answer on day one. We are looking for someone with a positive mindset, strong communication skills, and the drive to help.

You could be a great fit if you:

• Enjoy talking with people and making a genuine connection
• Stay calm, kind, and focused when solving problems
• Communicate clearly in writing and conversation
• Can manage details while keeping the big picture in mind
• Are comfortable learning new systems and processes
• Bring a dependable, team focused attitude
• Take pride in delivering excellent service

Experience in customer service, retail, hospitality, call centers, restaurants, or another people focused role is helpful, but not required.

Why join us

This is a high energy opportunity to build valuable communication and problem solving skills while making a real impact on the customer experience.

If you are ready to help people, grow your skills, and bring great energy to every conversation, apply today. We would love to meet you.

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off

Work Location: In person