Customer Support Associate

Customer Support Associate (Remote) - Morning Shift

Location: Work from Home
Shift Timing: 4:30 AM - 1:30 PM IST
Job Type: Full-time, Permanent
Salary: INR 30,000-40,000 per month

About the Company

Move My Stuff is a Melbourne-based removals and logistics brand that has been helping customers move since 2008. The company supports house and apartment moves, office relocations, business deliveries, last-mile delivery, storage, and 3PL services, with a strong focus on responsive customer service and stress-free moving experiences for Australian customers.

Role Overview

Move My Stuff is looking for a Customer Support Associate to deliver professional, prompt, and empathetic support to an Australian customer base. This role is ideal for someone who communicates clearly, handles service issues with confidence, and can manage a high volume of customer interactions while maintaining a calm and solutions-focused approach.

Key Responsibilities

• Act as the first point of contact for customers via phone, email, and other support channels, ensuring a professional and friendly experience aligned with Australian service expectations.
• Handle inbound customer enquiries related to bookings, quotes, moving schedules, delivery updates, service changes, payments, and general support.
• Make outbound calls to confirm bookings, share updates, follow up on pending issues, and support service recovery where required.
• Resolve customer concerns and complaints with empathy, urgency, and professionalism, escalating complex matters to the relevant team when needed.
• Coordinate with operations, dispatch, sales, and partner teams to provide accurate updates and timely resolutions.
• Maintain clear and accurate records of customer conversations, requests, complaints, and outcomes in internal systems.
• Support customers with pre-move and post-move queries, helping create a smooth and stress-free relocation experience.
• Monitor recurring customer issues and highlight patterns, delays, or service gaps to support process improvement.
• Maintain service quality while working in a fast-paced remote environment during Australian business hours.

Skills and Experience

• Minimum 2-3 years of experience in customer support, customer service, call center, or operations support roles.
• Strong verbal and written English communication skills, with the confidence to speak to Australian customers in a clear, courteous, and professional manner.
• Excellent phone etiquette and active listening skills.
• Experience handling customer complaints, de-escalating issues, and delivering practical resolutions.
• Strong attention to detail and the ability to multitask across calls, messages, and internal coordination.
• Comfortable working independently in a remote setup with a high level of accountability.
• Basic understanding of logistics, removals, delivery coordination, or service-based operations is preferred.
• Familiarity with CRM, ticketing tools, spreadsheets, and general business communication platforms is an advantage.

Preferred Candidate Profile

• Customer-first mindset with a genuine interest in helping people during time-sensitive moving situations.
• Calm under pressure and able to respond quickly to changing priorities.
• Professional, dependable, and solution-oriented.
• Comfortable working early morning shifts to support the Australian market.
• Able to represent the Move My Stuff brand with warmth, responsiveness, and professionalism.

Why Join Move My Stuff

Move My Stuff has built its reputation around trust, transparency, and strong customer support in the Australian removals market. This role offers the opportunity to join a growing business, work closely with an Australian customer base, and contribute directly to service quality in a brand known for stress-free moving and responsive support.

Application Note

Candidates with experience supporting Australian customers, especially in removals, logistics, transport, or home services, will be highly regarded.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: Remote