Customer Support Associate

Do you like speaking to new people everyday? Bored of doing the same routine each day?

Well... We’re expanding our customer support team and hiring a full-time Customer Support Associate. Our team supports a number of client accounts across different industries, so you’ll work with a broad mix of customers rather than being tied to one product or service.

The kind of things you'll handle

• Respond to customer questions by phone and email
• Check accounts, orders, and service information
• Resolve straightforward customer issues
• Update records and add accurate notes
• Follow up on requests that need further attention
• Work with other teams on more complicated queries

What we're looking for

You don’t need a customer support background. What matters more is that you can:

• Communicate clearly and professionally
• Listen properly before responding
• Stay patient with different types of customers
• Use a computer confidently
• Keep accurate notes while working
• Take responsibility for following things through

Experience in retail, hospitality, reception, administration, or another customer-facing role can be useful.

The essentials

• Full-time, consistent weekly hours
• Paid training from day one
• Weekly pay
• Health benefits
• Paid time off and sick leave
• 401(k)
• Performance incentives
• Ongoing training and progression opportunities

What happens next

Apply with your current resume. Shortlisted applicants will have a brief initial conversation before moving to the interview stage.

If you’re looking for a full-time Customer Support Associate position with proper training and the chance to work across different client accounts, we’d like to hear from you.

Equal opportunity employer.

Pay: $18.00 - $24.00 per hour

Benefits:

• Flexible schedule

Work Location: In person