Customer Support Associate

We are looking for a dedicated and empathetic Customer Support Associate to join our team. The role involves handling customer queries, resolving issues efficiently, and ensuring every customer has a smooth and satisfying experience with our products and services.

Key Responsibilities

• Handle incoming calls, chats, and emails to resolve customer queries and complaints.
• Provide accurate information about products, services, and policies.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Escalate complex issues to the senior support team or relevant departments.
• Keep detailed records of customer interactions, feedback, and resolutions.
• Follow communication guidelines and processes to ensure consistent service quality.
• Assist in improving customer satisfaction and retention by identifying recurring issues.
• Collaborate with internal teams (sales, operations, logistics) for quick resolution of customer concerns.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred).
• Excellent communication skills in English and Hindi (additional regional languages are a plus).
• Strong problem-solving skills with a customer-first mindset.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and MS Office/Google Workspace.
• Prior experience in customer service, BPO, or e-commerce support is an advantage.

Work Environment

• Full-time role, Monday–Saturday (rotational shifts may apply depending on company policy).
• Hybrid/Office-based depending on business requirements.

Growth Opportunities

• Performance-based promotions to Senior Associate / Team Leader roles.
• Exposure to cross-functional teams (Sales, Operations, Marketing).
• Training and upskilling programs in communication, CRM tools, and customer handling.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person