Customer Support Associate

Your ability to connect with people can become a serious career advantage. Join our Indianapolis team as a Customer Support Associate and build valuable experience in customer service, brand communication and sales support.

About the Position

We are an Indianapolis based sales and marketing company that partners with brands from a range of industries. Our event and retail campaigns help clients increase visibility, attract new customers and generate sales.

The Customer Support Associate provides direct support to customers during these campaigns. You will answer questions and explain relevant products or services. You will also help create a positive and professional customer experience.

Customer Support Associate Responsibilities

• Welcome customers and begin professional conversations
• Listen carefully to questions and customer needs
• Explain products and services accurately
• Provide clear information about current campaign offers
• Help customers identify suitable solutions
• Resolve routine questions and concerns
• Escalate complex issues to the appropriate team member
• Complete customer records and required documentation
• Record customer feedback and engagement outcomes
• Recognize suitable sales opportunities
• Maintain approved brand and service standards
• Work toward customer service and campaign goals

Qualifications

• Strong verbal communication
• Active listening and customer service skills
• Professional and approachable manner
• Patience when answering customer questions
• Ability to learn product information quickly
• Reliable attendance and follow through
• Basic computer and data entry skills
• Ability to work effectively within a team

The Customer Support Associate role builds practical experience in customer relations, problem solving, brand representation, sales support and customer acquisition.

If you are ready to turn your people skills into valuable professional experience, apply today.

Equal Opportunity Employment

We are an equal opportunity employer. Qualified applicants are considered without regard to any characteristic protected by applicable law. Reasonable accommodations are available during the application and hiring process.

Pay: $18.00 - $21.00 per hour

Work Location: In person