Customer Support Associate

About Yours Space Doctor LLP

Yours Space Doctor LLP is a Mumbai-based Storage and 3PL Logistics company, providing warehousing, storage, fulfillment, and logistics solutions to businesses across India.

With our Head Office in Mumbai and warehouse facilities across key locations including Bhiwandi, Pune, Bangalore, and other strategic markets, we help businesses manage their storage and supply-chain requirements efficiently and cost-effectively.

Our solutions are designed to support businesses looking for reliable warehousing and 3PL partners, whether they need short-term or long-term storage, inventory management, order fulfillment, or logistics support.

About the Role

We are looking for a friendly, proactive, and customer-focused Customer Support Executive to assist customers with their queries, complaints, and service-related concerns. The ideal candidate should have excellent communication skills and a strong problem-solving mindset.

Key Responsibilities

• Respond to customer queries through calls, emails, WhatsApp, chat, and other support channels.
• Understand customer concerns and provide accurate and timely resolutions.
• Maintain clear and accurate records of customer interactions.
• Coordinate with internal teams to resolve customer issues.
• Follow up with customers to ensure a satisfactory resolution.
• Escalate unresolved or complex issues to the appropriate department.
• Maintain a positive and professional relationship with customers.
• Follow company policies, processes, and customer service standards.

Required Skills

• Excellent communication skills in English, Hindi, Marathi
• Strong listening and problem-solving skills.
• Customer-oriented approach with a positive attitude.
• Ability to handle difficult customers calmly and professionally.
• Good follow-up and coordination skills.
• Basic knowledge of MS Office / Google Workspace.
• Ability to multitask and work in a fast-paced environment.

Qualification & Experience

• Graduate in any discipline.
• Freshers and candidates with 0–2 years of customer support experience can apply.
• Prior experience in Warehouse, customer service, e-commerce, or a similar role will be an advantage.

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person