Customer Support Associate

About AdvocatePro

AdvocatePro is a legal practice management platform built to help advocates manage their day-to-day practice more efficiently — from cases and hearings to documents, tasks, billing and more.

We’re looking for enthusiastic freshers who enjoy helping people, solving problems, and learning new technology to join our Customer Support Team.

What You'll Do

• Assist advocates and legal professionals with their questions about AdvocatePro.
• Respond to customer queries through WhatsApp, phone calls, chat, and email.
• Understand customer issues and provide clear, step-by-step solutions.
• Help customers understand and use different features of the platform.
• Troubleshoot basic product and account-related issues.
• Follow up with customers to ensure their issues are properly resolved.
• Escalate technical or product issues to the relevant internal team when required.
• Maintain accurate records of customer conversations and issues.
• Collect customer feedback and share useful insights with the product team.
• Help customers get the most value from AdvocatePro.

What We're Looking For

• Fresh graduates from any discipline can apply.
• Good communication skills in English and Hindi; knowledge of Kannada or other Indian languages is a plus.
• Comfortable speaking with customers over phone and WhatsApp.
• Patient, polite, and empathetic when handling customers.
• Good problem-solving and listening skills.
• Comfortable learning new software and technology.
• Basic computer and internet skills.
• Willingness to learn about the legal profession and AdvocatePro's product.

Who Will Do Well in This Role?

You’ll be a great fit if you:

• Enjoy talking to and helping people.
• Can explain things simply.
• Stay calm when a customer is facing a problem.
• Are curious and willing to learn.
• Take ownership instead of simply passing problems around.
• Can work in a fast-paced startup environment.

Prior customer support experience is not required. We’re happy to train the right fresher.

Why Join AdvocatePro?

• Work at the intersection of Legal + Technology.
• Learn how a real SaaS product is built and used by professionals.
• Work directly with advocates and legal professionals.
• Develop strong communication, problem-solving, and customer-handling skills.
• Be part of a growing startup where your work has a direct impact on customers.

Apply

If you’re a fresher who loves people, problem-solving, and technology, we’d love to hear from you.

Join AdvocatePro and help make the practice of law simpler.

Work Location: In person