Customer Support Associate

ABOUT THE ROLE

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Support Associates in Chennai. This is an excellent opportunity for freshers who are passionate about helping people and eager to start their career in a professional corporate environment. As a Customer Support Associate, you will be the first point of contact for our customers, responsible for addressing their queries, resolving issues, and ensuring a positive experience with our products and services. You will receive comprehensive training to handle customer interactions effectively, making this role ideal for candidates with strong communication skills and a willingness to learn. The position offers a hybrid work model, with the flexibility to work from home after successfully completing 4 to 6 months of onsite training and performance validation in our Chennai office.

KEY RESPONSIBILITIES

• Handle inbound customer calls, emails, and chat inquiries professionally and courteously, addressing product-related questions, service issues, and general assistance requests.
• Listen actively to customer concerns, identify their needs, and provide accurate, timely, and effective solutions in line with company policies and procedures.
• Document all customer interactions, complaints, feedback, and resolutions accurately in the company's CRM system for future reference and reporting.
• Escalate complex or unresolved issues to senior team members or the appropriate department while ensuring the customer is kept informed throughout the process.
• Maintain a high level of product and service knowledge to confidently answer queries and guide customers with clarity and confidence.
• Achieve daily, weekly, and monthly performance targets related to response time, resolution rate, customer satisfaction scores, and quality standards.
• Follow communication scripts and standard operating procedures while also using good judgment to personalize interactions and enhance customer experience.
• Collaborate with team members and supervisors to identify recurring issues and suggest process improvements that enhance service efficiency.
• Participate actively in training sessions, team meetings, and feedback reviews to continuously upgrade skills and performance.
• Adhere to company policies regarding data privacy, confidentiality, and professional conduct in all customer dealings.

Pay: ₹16,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Chennai, Tamil Nadu (Chennai, Chennai District): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you currently residing in or willing to relocate to Chennai for the initial 4–6 months of onsite work?
• Are you available to join immediately or within 7 days?
• Do you have a laptop/desktop and a stable internet connection at home for the Work From Home option after the training period?

Education:

• Secondary(10th Pass) (Preferred)

Language:

• Malayalam (Required)

Work Location: Hybrid remote in Chennai, Tamil Nadu (Chennai, Chennai District)