Customer Support Associate

Customer Support Associate

St. Louis, MO
Full-time | Monday–Friday | 9:00am–5:30pm | On-site

Helping Customers Find the Right Support

Our St. Louis office supports customers on behalf of several clients across different industries. The accounts cover areas including consumer services, retail, business services and general customer care.

As a Customer Support Associate, you’ll speak with customers, understand what they need and provide clear information or guidance based on the relevant client account.

We’re looking for someone who communicates clearly, listens carefully and can make customers feel supported while working through their questions or requests.

A typical week could involve:

• Speaking with customers by phone
• Responding to email enquiries
• Understanding customer needs and providing appropriate information
• Explaining services, processes, or account information
• Following up on customer requests
• Updating customer records accurately
• Helping resolve straightforward customer issues
• Escalating enquiries when additional support is required
• Working across different client accounts and procedures

Monday to Friday

The position is full-time and office-based in St. Louis. You’ll work alongside other Customer Support Associates and have access to the information, systems and account procedures needed to support customers effectively.

Hours: 9:00am–5:30pm
Schedule: Monday–Friday
Employment: Full-time, permanent
Location: St. Louis, MO

Customer Service Experience Is Helpful

• Previous customer support or customer-facing experience is useful, but it isn’t required.
• People coming from retail, hospitality, reception, administration, call centers and other customer-facing positions can all have relevant experience.
• You’ll need good communication skills, basic computer confidence, attention to detail and the ability to remain professional when dealing with different customers.
• Training is provided on the client accounts, systems and internal procedures.

Applications

If you’re looking for a full-time Customer Support Associate job in St. Louis, MO, submit your current resume for consideration.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, state, and local laws.

Pay: $22.83 - $27.23 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Parental leave

Work Location: In person