AIRIQ 365 LIMITED
Customer Support Associate
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
West Bengal, India
Work mode:
Onsite
Published on:
8 September 2026
What they need
ROLE: THE SUPPORT EXECUTIVE WILL PERFORM THE ACTIVIES TO PROVIDE QUALITY CUSTOMER SERVICE
Responsibilities/Activities:
- COMMUNICATE WITH THE TRAVEL AGENT TO RESOLVE COMPLAINT OR QUERY ABOUT HIS PURCHASED TICKES BY MAKING OR RECEIVING A CALL
- E-MAIL COMMUNICATION WITH THE TRAVEL AGENT TO SOLVE THEIR QUERIES.
- COORDINATE WITH INTERNAL TEAM FOR VARIOUS QUERY RESOLUTION.
- AIRLINES WEBSITES & E-MAIL NAVIGATION FOR VARIOUS ASPECTS.
- COMMUNICATE WITH AIRLINES SUPPORT TEAM FOR VARIOUS ACTIVITY IN THE PNR.
- PROPER HANDOVER OF THE ASSIGNED TASK IN CASE OF REQUIREMENT.
- Performs other duties as assigned.
Skills
Customer Service & CommunicationInterpersonal RelationshipsMicrosoft OfficeMicrosoft Excel
Pay: ₹10,540.28 - ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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