Customer Support Associate

Customer Support Associate acts as the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring high levels of satisfaction. This role is ideal for early-career professionals eager to build a solid foundation in customer experience management, client communication, and operational support.

Key Responsibilities

• Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
• Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
• Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications.
• Feedback Management: Document customer feedback, common pain points, and recurring technical glitches, reporting them regularly to management to improve overall service quality.
• Cross-Functional Coordination: Support day-to-day front-line administrative operations and assist other teams during peak launching campaign periods.

Requirements & Qualifications

• Education: Minimum Diploma or Bachelor’s Degree in any field. Fresh graduates with a passion for customer service are strongly encouraged to apply.
• Experience: 0 to 2 years of experience in customer service, retail, hospitality, or a call center environment (experience handling Fashion Industry e-commerce or live-chat platforms is an added advantage).
• Skills & Competencies:
• Excellent communication skills in English and Bahasa Malaysia.
• Friendly, eager to learn, strong active listening, patience, and conflict-resolution skills.
• Proficient in basic computer applications.
• Positive attitude, adaptability, and the ability to multitask in a fast-paced environment.

Pay: RM2,500.00 - RM3,300.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Experience:

• Customer Service: 1 year (Preferred)
• Live Chat: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person