Customer Support Associate

Company description:

NHG Population Health

Job description:

What you'll do as a Customer Support Associate!

Serving as the voice of our institution, you play an integral role to support the health and well-being of our community. Join a team that values your voice, invests in your growth, and gives you the support you need to succeed.

As Customer Support Associate, you'll be the friendly and reassuring first point of contact for customers. You will:

Handle enquiries and appointment requests via phone, email, and live chat

• Provide timely, accurate and warm service that makes customers feel heard
• Deepen your sense of empathy as every interaction you make helps someone access the healthcare they need
• Be a problem solver by working across various departments to ensure smooth and efficient issue resolution
• Be a strong team player and able to work in a fast-paced and dynamic environment
• Play a key role in enhancing our overall customer experience

Convenient location: Situated at Innovate @Ubi (formerly known as StarHub Green) —just minutes from MacPherson MRT.

What You Bring

• Clear and confident communication with excellent phone etiquette.

• Service-oriented mindset, active listening skills and a desire to help others.

• Proficient typing speed and able to coordinate and toggle between various systems.

• Willingness to work a 5.25-day week (alternate half-day Saturdays).

• 1 year of customer service or call centre or healthcare experience is a plus.

• Ability to converse in other languages (Mandarin/Malay/Tamil) is highly advantageous as you may be required to handle non-English speaking callers.

What We offer

• Competitive salary with AWS + performance and variable bonus.
• Comprehensive medical, dental and insurance coverage.
• 12-month contract, renewable or convertible to permanent, subject to your performance.

Your Qualifications

• GCE ‘O'/‘A' Levels or Polytechnic Diploma.
• Candidates with more experience may be considered for a Senior Customer Support Associate position.

Join Us and Grow Your Career with Purpose

If you're passionate about helping others and want to be part of a caring and dynamic healthcare team, we'd love to meet you.

Profile description:

Skills crucial to success in this role!

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette
• Passion for service excellence
• Computer literate, with good typing and active listening skills
• Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
• A strong team player and able to work in a fast-paced and dynamic environment
• Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule

Note:

• This position will be required to undergo training at Woodlands Polyclinic for 3 to 4 months.
• This position will utimately be based in StarhHub Green (Nearest MRT: Macpherson).
• Candidates with relevant years of experience could be considered for a senior role.

Preferred Qualification!

• GCE 'O'/'A' Level or Diploma (Polytechnic)

Why you should join us!

National Healthcare Group Polyclinics is under the National Healthcare Group, a leader in public healthcare in Singapore and recognized at home and abroad for the quality of its medical expertise and facilities. Become a part of the group where you will be offered a diversity of career options and advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values as shown below:

People-Centredness:

We value diversity, respect each other and encourage joy in work.

Integrity:

We commit ourselves to the highest standards of ethical conduct.

Compassion:

We care with love, humility and empathy.

Stewardship:

We are responsible for the care of our people, patients and population.

We ensure our employees' wellbeing is taken care of while giving their best at work.