Customer Support Associate

Your personality is your greatest asset! Bring it to Stella Marketing and we'll take care of the rest. If you're looking for a role where you can hit the ground running, develop real professional skills, and actually make a difference for people every day, the Customer Support Associate position might be exactly what you've been looking for.

The Customer Support Associate role:

As a Customer Support Associate, you'll be the go-to connection between our clients and the customers they serve. Your job is to make things simple, solve problems, and leave every person you interact with feeling heard and helped. This is a hands-on, people-first role built for someone who enjoys working with others and wants to grow their communication and problem-solving skills in a supportive, team-oriented environment.

Primary Duties and Responsibilities of the Customer Support Associate:

• Deliver outstanding customer service that builds brand loyalty and leaves a lasting positive impression.
• Address customer questions and concerns about products and services with clarity and confidence.
• Share accurate information about our clients' offerings and match solutions to customer needs.
• Capture recurring customer feedback and report it to the team to help improve processes and stay ahead of trends.
• Support the sales team by connecting with potential customers and building awareness of what our clients have to offer.
• Take advantage of company-provided training programs and learning resources to keep growing your skills.
• Monitor open customer concerns and follow through to make sure every issue gets resolved in a timely way.

Candidate Profile of the Customer Support Associate:

• Educational attainment: High school diploma or equivalent.
• Experience: No prior professional experience required. Any background in customer-facing roles is a plus, but we welcome candidates at all stages of their career journey.
• Technical Skills: Comfortable using basic computer systems and everyday technology.
• Soft Skills: Strong communication and interpersonal skills with a knack for listening and connecting with people.
• Character: Positive, approachable, and genuinely care about helping others.

Ready to start building a career where your work genuinely matters? If helping people and growing professionally sounds like the right fit, apply to Stella Marketing today and take your first step as a Customer Support Associate.

Pay: $48,000.00 - $55,000.00 per year

Work Location: In person