Customer Support Associate

Job Role

Responsible for handling client inquiries and complaints with professionalism and empathy, ensuring timely resolution and customer satisfaction. Manage high call volumes, document interactions in CRM systems, and provide accurate product and service information. By meeting performance metrics, collaborating with teams, and contributing to process improvements, they strengthen customer relationships and enhance overall service delivery.

Key Responsibilities

• Answer and make calls to clients to address inquiries, complaints, and product/service issues.
• Build lasting relationships with clients and team members based on trust and reliability.
• Utilize software databases, scripts, and tools effectively to manage customer interactions.
• Meet or exceed call center metrics such as response time, resolution rate, and customer satisfaction scores.
• Participate in training and continuous learning opportunities to enhance knowledge of company policies, products, and services.
• Document customer interactions, feedback, and resolutions accurately in CRM systems for future reference.
• Escalate complex issues to senior staff or relevant departments while ensuring timely follow-up.
• Provide product and service information clearly to customers, assisting them in decision-making.
• Maintain professionalism and empathy during challenging conversations to ensure positive customer experiences.
• Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
• Adhere to compliance, data protection, and confidentiality standards during all customer interactions.
• Contribute to process improvements by sharing customer insights and suggesting service enhancements.
• Manage high call volumes efficiently while prioritizing urgent issues.

Required Skillset

• Bachelors degree in any discipline.
• Open to fresh graduates; no prior experience required.
• Strong communication skills with a positive and professional attitude.
• Self-motivated and proactive, with the ability to work smart and efficiently.
• Quick learner with strong self-learning capabilities.
• Proficiency in English and fluency in 2-3 additional languages preferred.

Work location - Chennai / Vizag / Nagpur

Immediate Joiners can contact the below number and send their profile directly to the given Email ID's.

Contact Details

Chennai :

Aiswariya Y - 9677719593 - [email protected]

Vizag :

Rupa S - 8019592902 - [email protected]

Nagpur :

Saloni Yeole - 9545644604 - [email protected]