Customer Support Associate

Job Role

As a Customer Support Associate, you will help business customers by answering their questions over phone calls. Your goal is to solve customer issues, provide excellent service, and ensure a positive customer experience.

Responsibilities

• Answer customer calls and provide support.
• Listen carefully and solve customer problems.
• Handle customer concerns politely and professionally.
• Keep customer records and update information accurately.
• Meet quality, productivity, and attendance targets.
• Report common customer issues and suggest improvements.

Skills Required

• Good English communication skills.
• Friendly and customer-focused attitude.
• Ability to understand customer concerns and solve problems.
• Basic knowledge of Windows computers.
• Good time management and ability to work independently.

Qualifications

• High school diploma (or equivalent) or higher.
• 0–2 years of experience (Freshers can apply).

Salary

• ₹2.9 LPA – ₹3.5 LPA (Based on experience)

Work Details

• Work Mode: Work from Office.
• Shift: Rotational shifts (Day & Night).
• Work Schedule: 5 working days and 2 rotational weekly offs.
• Job Role: international Voice process

Pay: ₹24,000.00 - ₹30,000.00 per month

Work Location: In person