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Customer Support Associate

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Hybrid

Customer Support Associate

Private Advertiser

Customer Support Associate

Skills

Customer Support

1 month ago

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Important information


Contract type:

Permanent

Location:

Bangkok, Thailand

Work mode:

Hybrid

Published on:

18 September 2026

What they need


About the role

We are seeking a Customer Support Associate for AI Chatbot platform. This is a full-time position based in Bangkok. You will play a key role in ensuring customer satisfaction, resolving inquiries efficiently, and representing our brand with professional service

Key responsibilities

  • Respond promptly and professionally to customer inquiries via chat and other communication channels

  • Resolve customer issues and complaints in a timely and satisfactory manner, utilizing company policies and procedures

  • Set Standard and provide accurate information about products and services to customers

  • Identify and escalate complex issues to related teams

  • Prepare report and feedback to management team

What we're looking for

  • Bachelor's Degree in any fields

  • Experience in a customer service role at least 3 years from Application Platform business

  • Excellent communication skills

  • Problem-solving mindset

  • Think creatively and find practical solutions

  • Ability to multitask and manage multiple customers

  • Strong attention to detail and accuracy in documentation

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