Customer Support Associate

To manage customer interactions and service coordination. The role involves receiving incoming instruments, issuing receipt details to customers, assigning jobs to service engineers based on priority, and obtaining clear problem descriptions from customers. The associate must verify warranty status, record whether items are under warranty or out of warranty, and communicate promptly with customers in case of any discrepancies. Responsibilities include preparing and sending service estimates, following up for approvals, coordinating payments, arranging dispatch, and sending dispatch details to customers. The position requires maintaining accurate records of all activities, ensuring professional email communication, and handling customers politely in English, Kannada, and Hindi. The ideal candidate will demonstrate strong customer service skills, attention to detail, and the ability to manage and retain customer relationships effectively.

Work Location: In person