Customer Support Associate

Job Description: Senior Support Assistant

Company: Magicdecor

Location: Bhubaneswar, Odisha

Work Type: Full-time, On-site

Department: Customer Support and Installation Coordination

About the Role

Magicdecor is looking for a responsible and customer-focused Senior Support Assistant to manage customer communication and coordinate product installation schedules. The ideal candidate will be organised, polite, proactive, and comfortable communicating with customers, installers, and internal teams.

Women candidates are encouraged to apply. Hiring will be based on communication skills, experience, and suitability for the role.

Key Responsibilities

• Communicate with customers through phone calls, WhatsApp, and email.
• Confirm customer availability and schedule installation appointments.
• Coordinate installation dates and timings between customers and installation teams.
• Share customer addresses, order details, and installation requirements with installers.
• Follow up with installers to ensure they arrive on time and complete the assigned work.
• Keep customers informed about schedule confirmations, delays, or changes.
• Handle customer concerns professionally and arrange prompt resolutions.
• Follow up after installation to confirm customer satisfaction.
• Maintain accurate records of appointments, installation status, and customer feedback.
• Escalate unresolved complaints or operational issues to the appropriate manager.
• Support junior team members and help maintain a high standard of customer service.

Candidate Requirements

• Minimum 1-2 years of experience in customer support, operations, scheduling, or coordination.
• Strong communication skills in English, Odia and Hindi; working knowledge of English is preferred.
• Confident and professional telephone manner.
• Good organisational, follow-up, and problem-solving skills.
• Ability to manage multiple customers and installation schedules simultaneously.
• Comfortable using WhatsApp, email, spreadsheets, and customer-management software.
• Patient and composed when handling complaints or schedule changes.
• Must be available to work on-site in Bhubaneswar.

Preferred Experience

• Experience in home décor, interiors, furniture, e-commerce, logistics, or installation services.
• Previous experience coordinating technicians, installers, delivery teams, or field staff.
• Familiarity with CRM systems and Microsoft Excel or Google Sheets.

Key Skills

Customer communication · Installation scheduling · Team coordination · Complaint resolution · Time management · Record keeping · Follow-up · Problem-solving

What Magicdecor Offers

• A responsible role in a growing home décor company.
• Opportunity to work closely with customers and operations teams.
• Supportive and professional working environment.
• Salary based on experience and interview performance.

How to Apply

Please send your updated résumé along with the following information:

• Current location
• Total work experience
• Current and expected salary
• Notice period
• Languages spoken

Pay: From ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Provident Fund

Work Location: In person