Customer Support Associate

Responsibilities:

• Handle customer queries and provide required information or resolution within the defined timelines.
• Manage inbound and outbound calls, emails and chat support as per operational requirements.
• Resolve customer escalations effectively while maintaining a professional and empathetic approach.
• Ensure all escalations are addressed and resolved within the defined Turnaround Time (TAT).
• Maintain high levels of customer satisfaction and service quality.
• Track and update the status of ongoing customer escalations in the CRM system.
• Meet defined KPIs such as response time, resolution time, customer satisfaction and productivity metrics.

Requirements:

• Customer-first mindset
• Active listening skills
• Patience and empathy
• Good communication skills
• Ability to work in rotational shifts, weekends, or holidays as and when required

Pay: From ₹25,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Application Question(s):

• Are you from Gurgaon or willing to relocate?

Education:

• Bachelor's (Required)

Work Location: In person