Customer Support Associate

Customer Service Associate serves as the frontline representative of WeTalk, handling student inquiries through multiple channels and ensuring smooth communication with relevant departments. The role includes consulting students on course options, coordinating admissions and trial classes, maintaining accurate and confidential student records, and supporting both academic and marketing initiatives.

Key responsibilities cover:

• Student Services: Advising on suitable courses, monitoring progress, arranging trial classes, and ensuring a positive learning experience.

• Customer Support: Managing inquiries, resolving concerns, maintaining records, and providing professional assistance to students and parents both online and offline.

• Administrative Tasks: Processing applications, overseeing admissions, and performing clerical duties.

• Marketing & Sales: Assisting in promotional campaigns, supporting offline sales, and welcoming visitors.

Qualifications

• Candidates must be willing to relocate in Bonifacio Global City, Taguig, Philippines
• Must have at least 1 year of working experience in the related field is required for this position
• Well versed in MS Office applications (Excel, Word, PowerPoint)
• Have sales skills
• At least basic knowledge in data analysis
• Worked in an Educational Industry is a plus
• A proven team player who can work effectively with people of diverse backgrounds and experiences
• Energetic, flexible and enjoys classroom activities
• With pleasing personality and willing to undergo training
• Familiarity with social media management tools, email marketing platforms, and analytics tools.
• Smart, proactive, and possesses a high level of emotional intelligence (EQ).
• Must have excellent interpersonal and communication skills, strong problem-solving abilities, and the ability to handle customer concerns professionally and empathetically.