Customer Support Associate

Job Description for Customer Support Executive at Homeless Care Foundation

Location: Janakpuri, New DelhiOrganization: Homeless Care FoundationEmployment Type: Full-Time (In-Office)

About the Organization

Homeless Care Foundation is a non-profit organization dedicated to serving homeless, abandoned, destitute elderly individuals, children, and underprivileged communities through various welfare and humanitarian initiatives. We are looking for a dedicated and professional Customer Support Executive to strengthen our donor relations and communication processes.

Key Responsibilities

• Serve as the first point of contact for the organization through phone calls, emails, and online communication channels.
• Handle email support, chat support, and donor inquiries in a timely and professional manner.
• Conduct cold calling and follow-up calls with prospective donors, supporters, and leads generated through campaigns.
• Coordinate with existing donors and maintain healthy relationships through regular communication.
• Maintain and update donor records, interactions, and follow-ups in the CRM system.
• Resolve queries, provide information about organizational programs, and assist donors with donation-related support.
• Generate reports and maintain accurate records using Microsoft Excel and other office applications.
• Collaborate with fundraising and operations teams to ensure effective communication and donor engagement.
• Ensure high standards of customer service and professional communication at all times.

Required Qualifications & Skills

• Graduate in any discipline.
• 4–5 years of experience in Customer Support, Customer Service, Telecalling, CRM Management, or a similar role.
• Excellent verbal and written communication skills in Hindi and English.
• Proficiency in CRM software, Microsoft Excel, MS Word, and Microsoft Office Suite.
• Strong interpersonal, coordination, and relationship management skills.
• Ability to handle multiple tasks and work in a target-oriented environment.
• Experience in NGO, fundraising, donor relations, or customer-facing roles will be an added advantage.

Desired Attributes

• Professional and courteous communication style.
• Strong follow-up and problem-solving skills.
• Self-motivated and detail-oriented.
• Passion for social causes and community service.

Compensation

Salary: As per experience and organizational norms.Performance-based growth opportunities.

How to Apply

Interested candidates may send their updated resume to the organization’s email with the subject line: "Application for Customer Support Executive – Janakpuri, New Delhi" or can directly reach us at +91 9625556997.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Work Location: In person