Customer Support Associate

About the Role

We are looking for a Customer Support Associate to handle webinar and consultation leads, assist clients throughout the process, and ensure smooth communication and follow-up.

Key Responsibilities

• Call and communicate with clients who register for our webinars and consultations.

• Coordinate and schedule consultation slots based on client availability.

• Host and assist with online consultation meetings.

• Collect required documents and information from clients.

• Follow up with clients and assist them with any queries or support they need.

• Maintain regular communication with clients throughout their journey.

• Conduct secondary follow-ups for pending/balance payments.

• Update client details, consultation status, documents, and follow-ups in the company system/CRM.

• Ensure a smooth and professional client experience from registration to consultation and further support.

Requirements

• Good communication skills in English; knowledge of Tamil/Hindi is an added advantage.

• Comfortable speaking with clients over phone calls and online meetings.

• Basic computer and CRM/software knowledge.

• Good follow-up and coordination skills.

• Previous experience in customer support, telecalling, inside sales, or client coordination is preferred.

Ideal Candidate

Someone who is confident on calls, organized, responsible with follow-ups, and comfortable handling clients independently.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Application Question(s):

• What is your notice period?
• Are you comfortable making regular phone calls to clients and leads?
• How comfortable are you communicating with clients in English over phone calls?

Work Location: In person