Customer Support Associate

Hiring: Customer Relationship Manager | Noida

Job Location: Noida

We are looking for a Customer Relationship Manager who can effectively communicate with clients and customers, understand their concerns, and provide timely support and solutions.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Communicate with clients and customers to understand their requirements and concerns.
• Resolve customer queries by providing accurate and appropriate information.
• Follow up with customers to ensure their issues are properly addressed.
• Maintain regular communication with existing clients and build positive relationships.
• Coordinate with internal teams to resolve customer-related issues.
• Maintain records of customer interactions, queries, and follow-ups.
• Ensure timely response to customer requests and concerns.
• Maintain a professional and customer-focused approach during all interactions.
• Identify recurring customer concerns and communicate them to the concerned team.
• Ensure a smooth and positive customer experience throughout the interaction.

Skills Required

• Good verbal and written communication skills.
• Strong customer-handling and interpersonal skills.
• Ability to understand and resolve customer queries.
• Good listening and problem-solving abilities.
• Comfortable handling customers over calls.
• Basic computer knowledge and documentation skills.
• Ability to work effectively in a team.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person