Customer Support Associate

Roles and Responsibilities :

• Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns in a timely and professional manner.
• Utilize semi-voice technology to handle high-volume calls while maintaining accuracy and efficiency.
• Collaborate with internal teams to troubleshoot complex issues and escalate when necessary to ensure prompt resolution.
• Analyze call quality metrics to identify areas for improvement and implement changes to enhance overall performance.

Job Requirements :

• 3-6 years of experience in a similar role within the BPO/Call Centre industry.
• Strong communication skills with excellent verbal expression blend (phone) or written communication abilities (email/chat).
• Proficiency in handling multiple conversations simultaneously using blended processes.