Customer Support Associate

We’re hiring a Customer Support Associate to join our St. Louis team, supporting a varied group of clients across retail, consumer services, telecommunications and professional services. Depending on the account, you could be helping customers with anything from a straightforward service question to an account update or an issue that needs a bit more investigation.

You’ll be trained on the clients and systems you work with, so you’re not expected to know everything from day one.

A bit about the working week

This is a full-time, on-site position in St. Louis, MO, working around 40 hours per week. Schedules are provided in advance and may include some weekend coverage depending on the client account.

The environment is busy but structured. You’ll have experienced colleagues around you and clear processes to follow when you’re unsure about something.

Where you come in

• Respond to customer questions by phone and email
• Help with account and service enquiries
• Update customer information accurately
• Look into straightforward problems and find the appropriate solution
• Explain information clearly without overcomplicating it
• Keep useful notes on customer interactions
• Work across different client systems
• Escalate anything that requires specialist support

You might already have the right experience

Worked in retail? Hospitality? Reception? A call center? Those skills can transfer well into customer support.

Previous experience as a Customer Support Associate, Customer Service Representative or Customer Support Representative is helpful, but not essential.

More importantly, you should enjoy speaking with people, be comfortable using a computer and have the patience to deal with customers who may need a little extra help.

What’s included

Paid training Weekly pay Paid time off Health, dental and vision benefits 401(k) Full-time hours Opportunities to develop across different client accounts

We’re currently reviewing applications for our Customer Support Associate position in St. Louis, MO. Apply with an up-to-date resume and contact details to be considered.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person