Customer Support Associate

Customer Support Executive — HighSpark

HighSpark is hiring a Customer Support Executive in Pune to look after our jewellery customers by phone, WhatsApp, email and chat.

Role

Customer Support Executive (full-time)

Location

93 Avenue, Pune (work from office)

Salary

₹10,000 – ₹20,000 per month, based on skills and interview

Timings

9:30 AM – 6:00 PM, Monday to Saturday

Experience

Freshers to 1 year

Languages

English, Hindi and Marathi

About HighSpark

HighSpark is a 925 sterling silver jewellery brand. We sell rings, earrings, necklaces, bracelets, anklets and rakhis on Amazon.in and our own website. Our customers are mostly online shoppers across India, and good support is a big reason they come back.

Key responsibilities

• Answer customer calls, WhatsApp messages, emails and marketplace messages politely and on time
• Help customers with order status, delivery, sizing, product details and care of silver jewellery
• Handle returns, replacements, refunds and complaints calmly, and follow each case until it is closed
• Turn upset customers into happy ones by listening first and finding a practical solution
• Coordinate with the dispatch, inventory and listings team to fix customer issues
• Request reviews and feedback from happy customers
• Keep a simple daily record of queries, complaints and resolutions in Excel or Google Sheets

Who we are looking for

• Good spoken and written English, Hindi and Marathi
• Calm and patient, even when a customer is angry
• Smart and quick to understand a problem and find the right solution
• Polite, clear phone and chat manners
• Basic computer skills: email, WhatsApp, Excel or Google Sheets
• Freshers are welcome; up to 1 year in customer support, telecalling or retail is a plus
• Minimum qualification: 12th pass; graduates preferred
• Women candidates are encouraged to apply

What we offer

• Monthly salary of ₹10,000 – ₹20,000
• Fixed day shift, 9:30 AM – 6:00 PM, with Sundays off
• Full training on our products, Amazon orders and support tools
• A friendly, growing team and a chance to learn e-commerce from the inside

Shortlisted candidates will be called for an interview at our 93 Avenue, Pune office.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance

Work Location: In person