Customer Support Associate

Umps is an Australian technology company helping older adults stay independent and safe at home. We design and build personal alarms and smart home products that give families peace of mind and help people live well for longer.

Who you'll be working with

You'll join a small, tight-knit support team that looks out for each other, has a laugh, and cares a lot about the people on the other end of the phone. We cover each other's breaks, share the tricky calls, and celebrate the wins, like the client who finally got their alarm set up or the daughter who called back just to say thanks.

This role

You'll be the first friendly voice our clients and their families reach when they need help. Some days that means troubleshooting a device. Other days it means patiently walking someone through a setup, or just making sure they feel heard. Every conversation matters, because what we do helps keep people safe.

Coming from hospitality or retail?

You already have the most important skills for this job. You can read people, keep your cool when it's busy, and make someone's day a bit better. This role puts those skills to work in a full-time job with regular hours, where you'll learn new technical skills and see the difference you make. If you're looking for a step into a meaningful career, we'd love to hear from you.

Key Responsibilities

• Help clients and families over the phone, email and chat with warmth, patience and practical answers

• Troubleshoot technical issues, and know when to escalate

• Make proactive check-in calls to clients and referral partners

• Keep clear, accurate records in our support systems

• Share what you're hearing from customers so we can keep making things better

About you

• 1–2 years in a customer-facing role. Hospitality and retail backgrounds are very welcome.

• You like people, and you're good at making them feel at ease

• You're organised, reliable and take pride in getting the details right

• You're comfortable with technology and enjoy figuring out how things work

• You stay calm when things get busy, and you're happy to jump in and help a teammate

What we offer

• Full-time, regular hours and a career path you can build on

• A team that has your back

• Work that matters: you'll help real people stay safe and independent every day

• $55K–$65K base + super, depending on experience

How to apply

Apply through Seek or email [email protected]. We'd love to hear a bit about you, so a cover letter or a short video or voice recording will put you at the front of the pile.