Customer Support Associate

Customer Support Associate — Help Keep Customers on Track

Customers don’t always know who to contact, what information they need, or what happens next. As a Customer Support Associate in Lemon Grove, CA, you’ll be one of the people helping them get clear answers and move their requests forward.

You’ll handle a variety of customer enquiries, update information, follow up on outstanding requests, and work with other team members when an issue needs additional attention. The role suits someone who communicates clearly, stays organized, and can deal with different situations without losing track of the details.

It’s a practical opportunity to build experience in customer support, communication, and day-to-day office operations while working as part of a team.

The Role

• Respond to customer enquiries by phone, email, and other communication channels
• Listen to customer questions and provide clear, professional information
• Assist with account, order, service, or general support enquiries
• Record customer interactions and update information accurately in internal systems
• Follow up on outstanding questions or requests
• Identify issues that require additional assistance and direct them to the appropriate team
• Keep customer records and support information organized and up to date
• Work with team members to resolve straightforward customer concerns
• Maintain a professional approach when handling busy periods
• Assist with wider customer support and office activities when needed

What You’ll Need

• Clear and professional communication skills
• Good listening and problem-solving abilities
• Strong attention to detail when recording customer information
• Comfortable using email, computers, and basic office systems
• Able to organize and prioritize customer requests
• Professional approach when communicating with customers and colleagues
• Previous customer service, retail, hospitality, reception, sales, or office experience is a plus, but training is provided

Details

Full-time |On-site | Lemon Grove, CA

Benefits include paid training, 401(k) match, PTO, employee discounts, and opportunities for advancement.

If you’re looking for a Customer Support Associate position in Lemon Grove where you can build your communication and professional experience while supporting customers and working as part of a team, we’d like to hear from you.

Ready to get started? Apply today.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable law.

Pay: $19.41 - $23.54 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Parental leave

Work Location: In person