Customer Support Associate

Description:

Customer Support Associate

First State Bank & Trust Company

The Customer Support Associate position is ideal for someone who enjoys helping people, solving problems, and working in a professional, team oriented environment. This position provides friendly, dependable assistance to customers while also completing a variety of administrative and account support duties. The successful candidate will be comfortable working with computers, handling confidential information, following established procedures, and paying close attention to detail.

Primary Responsibilities

• Assist customers with account questions, payment requests, stop payments, debit card requests, and other account related needs.
• Process and review account transactions, adjustments, returned items, and related documentation.
• Prepare customer notices, statements, confirmations, and other correspondence.
• Complete account verification, research, balancing, and reconciliation duties.
• Review information for accuracy and ensure transactions and documentation are processed according to established procedures while maintaining confidentiality.
• Provide switchboard support and other customer service functions as needed.
• Other duties as assigned.

Requirements:

Qualifications

• Strong customer service and communication skills.
• Professional, friendly, and dependable attitude.
• Good computer skills and ability to learn new software and systems.
• Strong attention to detail, organization, and follow through.
• Ability to handle confidential information appropriately.
• Good problem solving skills and ability to follow established procedures.
• Previous banking experience is preferred but not required. Training will be provided.