Customer Support Associate

We're Hiring: Customer Support Executive

Location: Kolkata (On-site)
Shift: USA | UK | Canada | Australia
Type: Full-Time | Openings: 5

Looking to build a career in customer support and operations?

Join our growing team and gain hands-on experience in managing customer interactions, resolving queries, and ensuring a seamless experience for our students, parents, and teachers.

Why Join Us?

• Opportunity to work in a fast-growing EdTech environment
• Exposure to customer support, operations, and stakeholder management
• Clear career growth path: Customer Support Executive → Senior Executive → Team Lead
• Work closely with Academics, Operations, and Leadership teams
• Dynamic and collaborative work culture
• No sales targets
• No cold calling
• Customer support and issue resolution role

Key Responsibilities

• Respond to and resolve queries from parents, students, and teachers via calls, emails, and chats
• Handle customer concerns and escalations professionally
• Coordinate with internal teams for timely issue resolution
• Maintain accurate records of customer interactions and support tickets
• Follow up on pending issues to ensure customer satisfaction
• Prepare and update reports, trackers, and documentation
• Ensure a positive customer experience at every touchpoint

Who Should Apply?

• Graduates from any discipline
• 6 months to 1 year of experience in Customer Support, Customer Service, or Operations
• Excellent verbal and written English communication skills
• Comfortable handling calls and customer interactions
• Strong problem-solving and coordination abilities
• Basic knowledge of Excel / Google Sheets
• Passionate about customer satisfaction and long-term career growth

If you're someone who enjoys helping people, solving problems, and delivering exceptional customer experiences, we'd love to hear from you!

Pay: ₹16,000.00 - ₹25,000.00 per month

Work Location: In person