Customer Support Associate

We are looking for motivated and detail-oriented individuals to support a US Legal & Accident Insurance process. The role involves collecting, reviewing, and validating accident and insurance-related information for US law firms while ensuring accuracy, quality, and timely delivery of client requirements.

Key Responsibilities:

• Collect, verify, and document accident and insurance-related information from relevant sources.
• Support US law firms by gathering and processing case-related information accurately.
• Ensure adherence to client, process, and quality guidelines.
• Meet productivity, quality, and turnaround time expectations.
• Utilize critical thinking and analytical skills to identify data gaps and resolve issues.
• Maintain accurate records and provide timely updates on assigned cases.
• Collaborate effectively with team members and leadership to achieve operational goals.

Candidate Requirements:

• Excellent verbal and written English communication skills.
• Proficiency in MS Excel.
• Strong active listening and comprehension abilities.
• Good critical thinking and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.
• Positive attitude, strong work ethic, and willingness to learn.
• Ambitious and growth-oriented mindset with a focus on achieving performance standards.
• Team player with the ability to work collaboratively.

Eligibility:

• Freshers are welcome to apply.
• International BPO experience will be an added advantage.
• Experience in US insurance, legal, claims, or backend operations is preferred but not mandatory.
• Immediate joiners preferred.

Work Schedule & Shift Requirements:

• 100% Work from Office (WFO) - 5 Days a Week.
• US Shift Timings (5:30 PM to 2:30 AM).
• Fixed Weekends Off (Saturday & Sunday).
• Candidates should be comfortable working in a night-shift environment aligned with US business hours.

Key Competencies:

• Communication Skills
• Active Listening
• Critical Thinking
• Attention to Detail
• Teamwork & Collaboration
• Learning Agility
• Accountability & Ownership
• Performance & Results Orientation
• Professionalism & Client Focus