Customer Support Associate

Who you are

• We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers
• Strong organizational skills
• Customer-centric orientation
• Strong verbal and written communication skills
• A high degree of empathy
• Strong critical thinking and problem solving skills
• Comfortable with continuous process improvement and change as Rightway is growing and evolving
• Computer literacy
• College degree preferred

What the job involves

• We’re looking for a Customer Support Associate (Health Guide) who is motivated by our mission to unlock transformational healthcare outcomes
• To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care
• As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs
• Navigating healthcare is oftentimes complex, confusing and down right frustrating. At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey
• Our Navigation Operations is a fast-paced, dynamic, and a growing environment
• Healthcare navigation concierge service delivery via phone, chat, text, and email
• Sources high-quality care providers based on a member’s needs and preferences
• Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum
• Supports members with healthcare billing questions and issue resolution
• Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services

The application process

• The expected start date for this position is October 27th, 2026

Benefits

• Competitive compensation
• Health Savings Account
• External learning and career development panels
• Hybrid in-office culture and commuter benefits at our NYC HQ
• Full medical, dental, and vision insurance
• 401K