Customer Support Associate

Ready to launch your career in sales and customer experience? We're growing our team in Stamford and looking for a driven, people-first professional to join us as a Customer Support Associate.

We work directly with premium brands like AT&T to bring their services to the customers who need them most and we're looking for someone who genuinely enjoys connecting with people and making a difference in every conversation.

As our link between AT&T and the residential customers we serve, you'll be educating, enrolling, and delivering a standout experience from day one.

Your Day-to-Day as the Customer Support Associate

• Present and explain AT&T's telecommunications products and programs to prospective customers in residential settings.
• Get to know what customers actually need and match them with the service options that fit best.
• Help qualified individuals enroll, process their orders, and get their accounts set up through our secure POS system.
• Learn the ropes alongside experienced teammates who know what great outreach, sales, and customer engagement look like.
• Kick off each day with team huddles covering product updates, strategy, and performance insights.
• Keep accurate records and stay on top of company policies and compliance standards.

You'll Thrive as the Customer Support Associate If You:

• Love talking with people and can build rapport fast.
• Feel confident breaking down products, promotions, and service options in a way that actually makes sense to customers.
• Are motivated by hitting goals and earning based on your results.
• Bring a positive, solution-oriented attitude to every interaction.
• Know how to listen and match the right telecom solution to the right person.
• Take feedback and run with it to sharpen your skills.
• Do your best work in a fast-moving, team-driven setting.
• Show up consistently, own your performance, and follow through.
• Communicate professionally with customers, teammates, and leadership.
• Are excited about growing into a real career in sales and customer experience.

Pay: $4,800.00 - $5,200.00 per month

Benefits:

• 401(k)
• On-the-job training
• Professional development assistance
• Referral program

Work Location: In person