Customer Support Associate

Job Description – Customer Relationship Management (CRM)

Job Title: Customer Relationship Executive / CRM Executive

Department: Customer Support / Client Relations

Location: Karnal / Mohali

Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Relationship Executives. The candidate will be responsible for maintaining positive relationships with customers, addressing their queries, resolving complaints, and ensuring a high level of customer satisfaction.

Key Responsibilities

* Handle customer queries through calls, emails, and other communication channels.

* Build and maintain strong relationships with customers.

* Resolve customer complaints and provide timely solutions.

* Follow up with customers to ensure their issues have been resolved.

* Maintain accurate records of customer interactions in the system.

* Coordinate with internal teams to address customer concerns.

* Ensure customer satisfaction and maintain professional communication.

* Meet assigned performance targets and follow company policies.

Eligibility Criteria

* Qualification: Graduate in any stream.

* Experience: Freshers and experienced candidates can apply.

* Communication Skills: Good verbal and written communication skills.

* Basic computer knowledge and familiarity with MS Office.

* Strong interpersonal, problem-solving, and customer-handling skills.

* Ability to work in rotational shifts, if required.

Skills Required

* Customer service and relationship management

* Active listening and problem-solving

* Professional communication

* Patience and conflict resolution

* Teamwork and time management

What We Offer

* Salary as per company standards and candidate experience.

* Training and development opportunities.

* Professional growth and a supportive work environment.

Interested candidates can apply by sharing their updated resume and attending the interview process.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person