Customer Support Associate

Job highlights

• Communicating with the client tounderstand requirements,setting expectations,and making sure that theexpectations are met. Communicatingthe client requirement to the production team.
• We help you effectively address customer needs soyou can make Customer Experience your competitive differentiator. RRD GO CREATIVE

Job_Description":"

About us: RRD GO Creative , with more than threedecades of expertise in business communications, marketing solutions, anddigital productivity solutions, we successfully help reimagine customerexperiences for companies. Our three pillars of Global Brand Solutions, SmartWork Solutions, and Technology Innovation Services transform the waybusinesses work for customers, building strong brand loyalty.

Our 8,000 experts in 42 locations work acrossvarious industries to co-create a future-ready business landscape. We adopt aconsultative approach to digitizing every aspect of the Customer Journey so youcan effectively translate a strategic vision of expansion and efficiency into asuperior Customer Experience. We help you effectively address customer needs soyou can make Customer Experience your competitive differentiator.

RRD GO CREATIVE is currentlyseeking Customer Support Associate for the Creative Communications division in Chennai.

In this role you will be responsible for:

Providing high quality, real-timeassistance to clients to support their projects.

Communicating with the client tounderstand requirements, setting expectations, and making sure that theexpectations are met.

Communicatingthe client requirement to the production team.

Overseeing theproduction process and the delivering the output as committed.

Adhering to theinternal metrics.

Requirements for this role include:

Good oral and written communication skills

Excellent presentation and layout skills

Customer service orientation

Inter-cultural awareness

Ability to function in a dynamic and changing environment.