Customer Support Associate

Job highlights

• . As a Customer Support Associate at JAR,you should possess excellent communication and interpersonal skills
• You must demonstrate empathy,patience,and active listening to effectively resolve user queries
• Conducting surveys with cu . stomers to understand the usage and overall experience

As a Customer Support Associate at JAR, you should possess excellent communication and interpersonal skills. You must demonstrate empathy, patience, and active listening to effectively resolve user queries. Strong problem-solving abilities and a customer-first attitude are essential. The role requires adaptability in managing a variety of user concerns across multiple channels. Proficiency in understanding digital products and a commitment to delivering a seamless user experience are key.

What will be your responsibilities

• Handling customer queries, providing chat, voice, and email support.
• Conducting surveys with cu stomers to understand the usage and overall experience. Collect prompt and accurate feedback from customers.
• Effective time management skills and ability to prioritise work time to ensure productivity and department standards.
• Excellent comprehension skills - ability to clearly understand and address customer issues appropriately.
• Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses.
• Possessing excellent product knowledge and demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Escalate Users unresolved issues to the appropriate internal teams and maintain a pleasant working environment for your team.