Customer Support Associate

Customer Support Associate

A growing company is seeking a dependable and customer-focused Customer Support Associate to join its team. This role supports day-to-day customer service activities by responding to questions, documenting requests, coordinating with internal teams, and following established processes through completion.

The ideal candidate is organized, professional, and comfortable managing multiple priorities in a fast-paced environment.

What You’ll Do

• Respond to customer questions by phone and email.
• Document customer interactions and maintain accurate account records.
• Resolve routine questions using established procedures.
• Route complex or sensitive concerns to the appropriate team member.
• Track open requests and follow up to ensure timely completion.
• Process account updates and customer documentation.
• Coordinate with internal teams to support customer needs.
• Enter and update information in the company’s CRM and other systems.
• Complete recurring customer support and administrative tasks.
• Communicate service updates clearly and professionally.
• Identify recurring issues and share them with management.

What We’re Looking For

• 2+ years of customer service, client support, or administrative experience preferred.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple requests and meet deadlines.
• Professional and calm when assisting customers or addressing concerns.
• Comfortable following established procedures and escalation processes.
• Experience using a CRM or customer service platform is a plus.
• Ability to work effectively with multiple departments.
• Proficiency with Microsoft Office or similar workplace applications.

What Makes Someone Successful in This Role

• Dependable and responsive
• Customer-focused
• Organized and accurate
• Professional communicator
• Comfortable working within established processes
• Collaborative and willing to ask questions
• Consistent with follow-up and documentation

This is a full-time position with a Monday–Friday schedule. Additional details about the company and role will be shared with qualified candidates during the interview process.