Customer Support Associate

Job Title: Customer Support AssociateJob Summary

We are looking for a friendly, customer-focused, and proactive Customer Support Associate to join our team. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure an excellent customer experience through phone, email, chat, or other communication channels.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries via phone, email, chat, or WhatsApp.
• Resolve customer complaints and provide appropriate solutions.
• Record customer interactions accurately in the CRM system.
• Escalate complex issues to the appropriate department when required.
• Follow up with customers to ensure complete resolution.
• Maintain high levels of customer satisfaction and service quality.
• Meet daily productivity and quality targets.
• Stay updated on company products, services, and policies.

Eligibility

• Any Graduate or Diploma holder.
• Freshers and experienced candidates are welcome to apply.
• Excellent communication skills in English. Additional regional language skills are an advantage.
• Basic computer knowledge and typing skills.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude with strong problem-solving skills.

Preferred Skills

• Customer service orientation.
• Good verbal and written communication.
• Active listening skills.
• Time management.
• Team player with a professional attitude.
• Basic MS Office knowledge.

Salary

• Competitive salary based on experience.
• Performance incentives (if applicable).

Benefits

• PF & ESI (as applicable).
• Paid leave.
• Training and career growth opportunities.
• Performance-based incentives.
• Friendly and supportive work environment.

Pay: ₹10,520.37 - ₹34,475.34 per month

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Work Location: In person