Customer Support Associate

Albuquerque Communications Group is a premier business sales and strategic client development firm located in Albuquerque, NM. Specializing in telecommunications and related sectors, the firm helps organizations improve market presence and boost customer retention and sales revenue. We pride ourselves on collaborating with some of the country's most prestigious telecommunications providers. By setting high standards and fostering a culture of excellence, we inspire our team members to always strive for the best and stay at the forefront of the telecommunications industry.

To further this mission, we are seeking a results-driven Customer Support Associates to join our team. This role is crucial in our efforts to provide our clients with the support and guidance they need to succeed in the telecommunications industry. At Albuquerque Communications Group, we are committed to empowering our clients to navigate competitive landscapes and expand their businesses through direct customer engagement initiatives. Our Customer Support team is dedicated to addressing complex challenges and positioning businesses for long-term success. Our Customer Support Associates ensure a smooth, efficient, and customer-focused experience by providing expert guidance, resolving inquiries, and identifying sales opportunities.

Customer Support Associate Responsibilities:

• Meet with potential customers to establish strong and lasting relationships, maintaining friendly and professional interactions throughout the full cycle sales process
• Assist customers with processing new service orders and increasing sales for Verizon’s wireless products
• Identify up-selling opportunities within existing accounts, aligning efforts with company goals and client promotions
• Work closely with internal sales and compliance teams to ensure seamless transactions and effectively close sales
• Assist in the development and execution of innovative sales strategies and plans that align with client objectives
• Consistently meet or exceed sales targets, contributing to the team's overall success
• Stay informed about the latest marketing and sales trends, competitor activities, and market dynamics

Qualifications of a Customer Support Associate:

• A high school diploma or GED is required
• 1-2 years of professional experience in sales, marketing, customer service, or associated roles
• Leadership Experience- experience in leading teams, projects, student organizations, clubs, etc.
• Excellent communication, negotiation, and interpersonal skills
• Strong problem-solving abilities and a client-focused mindset

Job Type: Full-time

Pay: $850.00 - $1,400.00 per week

Work Location: In person