Customer Support Associate

• Review abandoned and missed calls from the call log, CRM, or telephony system at the start and end of each day.
• Identify repeat callers, urgent leads, and high-priority customer queries for immediate follow-up.
• Make timely call-back attempts at different times of the day to improve customer connect.
• Send follow-up messages through WhatsApp, SMS, or email when customers are unavailable on calls.
• Handle customer queries and provide appropriate assistance through telephone and WhatsApp as per CRM guidelines.
• Manage customer queries through the chat process and ensure timely and accurate responses.
• Record all customer interactions, call-back attempts, follow-ups, and outcomes accurately in the CRM.
• Monitor pending customer queries and ensure timely follow-up until resolution.
• Escalate complex, urgent, or unresolved customer issues to the concerned team or senior as required.
• Maintain professional communication and ensure a positive customer experience across all support channels.
• Follow CRM processes, call-handling guidelines, and customer service standards consistently.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person