Customer Support Associate

Customer Support Associate

Employment: Full-Time
Position Level: Customer Service / Administrative Support

Join Our Customer Experience Team

We're adding a Customer Support Associate to our team to help manage customer requests and keep daily service operations running efficiently.

This position is well suited to someone who enjoys working with people, stays organized under pressure and takes satisfaction in getting things sorted out. Whether you're assisting with a simple question or following up on a more complicated request, your goal will be to make sure customers receive helpful, accurate information.

You'll be part of a team that values reliability, good communication and getting the small details right.

Your Day-to-Day Work

You'll be responsible for managing customer requests from the moment they come in until they're resolved or passed to the appropriate team.

The position includes:

• Processing incoming service requests and updating customer information.
• Reviewing order details, payment records and account activity to answer questions.
• Explaining company policies, service procedures and available options.
• Coordinating with internal departments to address delayed or unresolved requests.
• Maintaining accurate notes and updating cases in the customer management system.
• Monitoring open cases and completing follow-ups within established timeframes.
• Identifying recurring customer concerns and sharing feedback with supervisors.
• Supporting routine administrative tasks related to customer accounts and service operations.

What You'll Bring

We're interested in candidates who are dependable, approachable and comfortable learning new processes.

Minimum Qualifications

• High school diploma or equivalent preferred.
• Basic computer skills, including email, spreadsheets and online systems.
• Ability to communicate professionally in writing and conversation.
• Strong attention to detail when reviewing information and entering data.
• Good judgment when handling sensitive customer information.
• Ability to follow instructions, prioritize tasks and meet deadlines.

Helpful Experience

• Previous work in a call center, retail environment, office or customer-facing position.
• Familiarity with customer relationship management (CRM) systems.
• Experience processing service requests, updating accounts or managing support tickets.

Previous customer support experience is helpful but not essential. Relevant training can be provided.

Working Environment

This is a structured, team-based role with regular customer interaction and computer-based administrative work.

Employees are expected to maintain accurate records, meet reasonable service expectations and communicate promptly when additional assistance is needed.

The position may involve periods of high customer activity, requiring flexibility, patience and effective time management.

Employee Benefits

Depending on eligibility and the employer's confirmed benefits program, offerings may include:

• Health, dental and vision insurance plans.
• Paid time off and recognized company holidays.
• 401(k) retirement savings options.
• Paid job training and onboarding.
• Employee assistance resources.
• Opportunities to apply for internal positions as experience develops.

Our Hiring Approach

We consider applicants based on relevant skills, experience and their ability to perform the responsibilities of the position.

We are committed to equal employment opportunity and do not discriminate based on any characteristic protected by applicable federal, state or local law. Reasonable accommodations are available as required by law.

Application Details

To be considered, submit a current resume with your employment history and relevant skills.

We're interested in applicants who demonstrate reliability, professionalism and a genuine interest in providing dependable customer service.

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person