Customer Support Associate (Contractor)

Customer Support Associate (Contractor)

Markable.ai Compensation: $10 USD /hour
Engagement: Full-Time Contractor (1099)
Location: Remote
Team: Creator Success
Reports to: TBD

About Markable

Markable is the leading AI platform in the social commerce industry. Markable solves the biggest problems affiliate creators face today. Our platform plugs into every stage of a creator’s workflow. We deploy capital for creators, equip them with the latest generative AI tools, and run ads for them with AI.

We lead with authenticity and ethics as we build trust with our Creators. One of our operating principles is Creator Obsessed, and we mean it. Our customers are our creators. We grew 600% YoY in 2025 and are poised for triple-digit growth again in 2026. Markable is a rocket ship of a creator platform, and you’re the next part of the growth story.

Why You’ll Love Working Here

At Markable, creators are at the heart of everything we build. When a creator gets stuck in our app, you’re the person who gets them moving again. Every answer you give shapes how creators feel about Markable.

You’ll work alongside capable, driven teammates in a fast-moving company, and you’ll see your impact directly. The bugs you log and the feedback you bring back go straight to our product and tech teams to make the app better.

This Role

As a Customer Support Associate, you’ll be the tech and customer support expert for the Markable App. This role focuses on the app itself, not our boosting program.

Your job is to answer every creator question about our app. You’ll become an expert in its features, walk creators through their problems, log bugs for the tech team, and help each creator have a successful journey in the app. Every day brings a new type of question and will challenge you in new ways.

This is a full-time, remote contract role on our Creator Success team.

What You’ll Own

• Answer creator questions about the Markable App quickly, accurately, and with a friendly tone.
• Become an expert in the app’s features so you can walk creators through problems and get them unstuck.
• Identify, reproduce, and log bugs for the tech team with clear, detailed reports.
• Meet response-time SLAs and other service standards in every creator conversation.
• Track and report on support KPIs, such as response time, ticket volume, and resolution.
• Participate in Voice of the Creator meetings, sharing recurring questions, pain points, and feedback with the team.

What Success Looks Like

• You consistently meet response-time SLAs.
• You log bugs clearly and completely, so the tech team can act on them quickly.
• Creators give positive feedback about their experience with you.
• You bring recurring creator questions and pain points to Voice of the Creator meetings so the team can fix root causes.

What We’re Looking For

• 1–4 years of customer support experience.
• Bilingual in English and Mandarin Chinese
• A great attitude and a friendly, patient approach with every creator.
• Written and conversational fluency in English.
• Organized and detail-oriented, especially when documenting issues and bugs.
• Tech-savvy, with comfort learning new apps and troubleshooting problems.
• An associate’s or bachelor’s degree (or international equivalent), or some college.

Nice To Have

• Experience in the creator industry or social commerce.
• Experience supporting users of a mobile or web app.
• Familiarity with help desk or ticketing tools

Why This Role

This role is a strong fit for someone with customer support experience who loves solving problems and helping people. You’ll become the go-to expert on the Markable App, work with creators every day, and help shape a better product by bringing their voice back to the team.

Job Types: Full-time, Contract

Pay: From $15,173.04 per hour

Expected hours: 40.0 per week

Work Location: Remote