Customer Support Associate (Dispatcher) | Onsite - Night shift

Make your next big career move by applying as KMC Solutions’ next CUSTOMER SUPPORT ASSOCIATE!

Maintenance Dispatch and Resource Planning

• Coordinate service requests for approximately 100 company-owned gas stations and convenience stores.
• Assign service technicians to maintenance jobs based on urgency, location, and workload to support efficient service delivery.
• Prepare technician schedules two to three days ahead to anticipate service requirements and ensure adequate coverage.
• Monitor and update the dispatch board to track pending, ongoing, and completed maintenance requests.
• Review overnight messages and identify urgent repair requests that require immediate attention.

Service Request Coordination

• Handle maintenance requests submitted by Station Managers through phone calls and computer systems.
• Evaluate reported issues, document service requirements, and create dispatch tickets for appropriate action.
• Issue purchase orders when necessary to facilitate maintenance work.
• Track outstanding service requests and coordinate with technicians to ensure timely resolution and complete documentation.
• Verify technician timecards against work orders and scheduled assignments to maintain accurate service records.

Vendor and Maintenance Support

• Liaise with external vendors to source required parts, supplies, and equipment.
• Coordinate warranty part returns and maintain the necessary supporting documents.
• Process service-related invoices for review, approval, and payment.
• Prepare required permits and maintain compliance with applicable regulations.
• Keep records of technician vehicles, equipment, service activities, and maintenance logs up to date.
• Perform filing and other administrative tasks to support daily maintenance operations.

Operational Coordination and Team Support

• Work closely with maintenance personnel and management to address service delays and minimize technician downtime.
• Maintain clear communication with Station Managers, technicians, vendors, and other relevant stakeholders.
• Identify scheduling and coordination issues that may affect maintenance efficiency and help address them promptly.
• Support team objectives by performing other related duties as assigned.

Qualifications and Requirements

• High school diploma or GED.
• At least 1 year of experience in customer service or technical support.
• Basic computer proficiency and familiarity with dispatch systems or maintenance management software.
• Strong verbal and written communication skills, with a customer-focused approach.
• Excellent organizational skills, attention to detail, and consistent follow-through.
• Ability to manage competing priorities, work independently, and make sound decisions in a fast-paced environment.
• Willingness to work onsite on a night shift schedule.

Work Arrangement

• Location: FourNEO, BGC
• Work Setup: Onsite
• Schedule: Night Shift