MediNex Workforce

Job Title: Customer Support Associate - Email &amp; Chat (Remote)
Company: Medinex Workforce
Workplace Type: Remote
Location: India
Employment Type: Full-time / Internship
Skills: Email Support, Chat Support, Customer Service, Written Communication, Ticket Resolution, CRM, Zendesk, Problem Solving, Client Relations, Customer Experience
Hiring: Customer Support Associate - Email &amp; Chat (Full-Time | Remote)
About Medinex Workforce:
Medinex Workforce provides workforce solutions and talent development, connecting emerging talent with industry projects and hands-on experience.
Role Overview:
We are hiring a Customer Support Associate (Email &amp; Chat) for a 1 to 3-month full-time remote role. This position focuses on providing prompt, professional written assistance to users, resolving service inquiries, and ensuring high customer satisfaction.
Key Responsibilities:
<ul>
<li>Handle incoming customer inquiries, service requests, and issues through live chat and email support channels.
</li>
<li>Maintain professional, clear, and empathetic written communication in all interactions.
</li>
<li>Log, prioritize, and track support tickets using internal CRM and ticketing systems.
</li>
<li>Coordinate with internal operational teams to escalate and resolve complex customer concerns.
</li>
<li>Follow established communication guidelines and service-level agreements (SLAs).
</li>
</ul>
Requirements:
<ul>
<li>Any Graduate or ongoing undergraduate degree in Arts, Commerce, Science, or related fields (Freshers welcome).
</li>
<li>Excellent written English communication and email etiquette.
</li>
<li>Good typing speed and comfortable managing real-time chat interactions.
</li>
<li>Empathetic problem-solver with a strong customer-first attitude.
</li>
<li>Dedicated laptop or desktop computer with a reliable high-speed internet connection.
</li>
</ul>
Compensation &amp; Details:
<ul>
<li>Stipend: ₹14,000 – ₹15,000 per month
</li>
<li>Duration: 1 to 3 Months
</li>
<li>Work Mode: Remote (India)
</li>
<li>Certificate: Internship completion certificate upon successful project delivery.
</li>
</ul>

Customer Support Associate - Email & Chat (Remote)

Customer Support Associate - Email & Chat (Remote)

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