Customer Support Associate - L2

Job highlights

• Helping demonstrate your values to new team members,supporting them with your wisdom and experience,and assisting with everyday back-office tasks

• Juggling priorities to ensure that members get a level 2 support experience - means time is of the essence,and detailed product knowledge is vital

• You have experience working in Customer Service for the finance industry

• Juggling priorities to ensure that members get a level 2 support experience - means time is of the essence, and detailed product knowledge is vital.

• Spotting and noting patterns is second nature to you, and you re always ready to highlight areas that can be improved in terms of product or member experience.

• Getting to grips with brand new features which will streamline payment processing for members and their clients.

• Delivering valuable feedback to Product and Operations Managers on a consistent basis.

• Exploring data and aiding with reporting to track the performance of products and services.

• Helping demonstrate your values to new team members, supporting them with your wisdom and experience, and assisting with everyday back-office tasks.

• Being ready to assist all Level 1 colleagues when they have queries

WHAT MAKES YOU A GREAT FIT

• You have exceptional spoken and written English skills.
• You are comfortable using industry tools like ticketing CRMs, GSuite, Jira, and Excel.
• You are confident talking with our members (over all channels - phone, chat, email) to help them get the most from their business current accounts and products and suggest others that they might benefit from.
• You enjoy finding innovative ways to solve complex problems.
• You are always on the lookout for recurring issues and help create new workflows to solve them.
• You have excellent organisational skills and take responsibility for your workload.
• You have experience working in Customer Service for the finance industry.
• You have some experience working in startups/scaleups.

WHAT YOULL GET IN RETURN

• Self Family Health Insurance
• Term Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning Development Budget
• WFH Setup allowance
• Family Friendly Leave