Customer Support Associate - Supply Chain

We are looking for a Customer Associate to join our team. The role involves calling branches to collect and process their orders for books and uniforms, ensuring smooth coordination and timely follow-ups.

• Working Days: Monday to Saturday
• Timings: 9:30 AM 6:00 PM
• Location: Rohini, Sec-9

Key Responsibilities

• Call and follow up with branches to collect book and uniform orders.
• Record and update order details accurately.
• Coordinate with the supply/operations team for timely processing.
• Maintain strong communication with branches and address their queries.
• Ensure reporting and documentation of daily calls and orders.

Requirements

• Graduate/Undergraduate with good communication skills.
• Basic knowledge of MS Office/Excel.
• Organized and detail-oriented.
• Prior experience in customer service/tele calling will be an advantage.

What We Offer

• 6-day working structure (MonSat).
• Fixed working hours (9:30 AM 6:00 PM).
• Opportunity to work in a supportive and growing organization.