Customer Support Associate - Trainee

Role & responsibilities

Job description

We are looking for Customer Support Associates with 0-2 years of relevant E-commerce chat support experience.

• Responds to Chats.
• Identify and assess customers' needs to achieve satisfaction.
• Properly escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate reply to customers.

Required Candidate profile

• Graduation is not a constraint.
• South Indian Candidates Preferred
• Disciplined, Systematic, Problem solving skills are required.
• Immediate joiner or with less than 15 days of notice period.
• Flexible for rotational shift (Working hours 10 [9 hours working with 1 hour break])
• Willingness to work from office/work from home
• Should own a Laptop & wired Broadband connection*

Soft Skills

• Excellent communication English (Written)
• Proficient reading/comprehension skills
• Should have a great customer handling skills
• High level of acceptance
• Basic PC Keyboarding skills, Basic knowledge of MS excel, computer shortcuts
• Basic knowledge of e-commerce

Additional Information:

• Training classes will be Offline / Online.
• Rotational shift timings & 6 days Rotational Weekly off in a calendar month.

Perks and Benefits

1. Attractive Pay Structure including Shift Allowances.

Laptop Configuration:

1. Processor i3 4th Gen or Higher than this.
2. RAM 8GB
3. Storage 120GB SSD (instead of HDD)
4. Operating System- Windows 10 or Windows 11 (Home, Home Premium, Pro) or MACOS (if MacBook) with Activated.
5. Either VGA or HDMI Port Compatibility (for Dual Monitor setup)
6. Stable Internet (Broadband Connection is must)

a. Download Speed: 20 MBPS

b. Upload Speed: 15 MBPS

1. Wired Broadband connect: Yes/No

8. Antivirus with License activation must.